We know you’re excited to receive your order—and we’re just as excited to send it your way! Please take a moment to review our shipping and refund policy below for important details.

Processing & Shipping Times

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Once shipped, orders can take up to 26 days in transit, depending on location, shipping volume, customs processing, and carrier delays.
• You will receive an email with tracking information as soon as your order ships. Please allow up to 72 hours for tracking updates to appear.

Shipping Delays

• While we strive to ship orders quickly, we are not responsible for delays caused by third-party carriers, customs, weather conditions, or other circumstances beyond our control.
• Orders are considered in transit until delivered and cannot be refunded or canceled once they have been shipped.

Order Cancellations

• You may cancel your order within 12 hours of purchase. After this window, or once your order has shipped, cancellations are no longer possible.

Incorrect Addresses & Undeliverable Packages

• Please double-check your shipping address before placing an order. We are not responsible for packages lost due to incorrect or incomplete addresses.
• If your package is returned to us due to an incorrect address, additional shipping fees will apply to reship your order or refund.

Lost or Delayed Orders

• If your order has not been delivered within 30 days from the shipping date, please contact us. At that time, we will investigate and, if necessary, issue a full refund in accordance with our policy.
• If the item eventually arrives after the refund is issued, you are welcome to keep it as a courtesy.

Refunds

• Refunds, if approved, will be issued to your original payment method within 5-7 business days of processing.
• We do not offer refunds for delays that occur within the 26-day transit window or for items that have been marked as delivered by the carrier.

Customer Support

If you have any questions or concerns, please reach out to us at support@myreversebeauty.com with your name and order number. We’re always happy to help!